Return & Refund

Return

We request the customer to go review the items in their cart before placing the order. In case a customer adds a wrong item to their cart, Sea pearls aquarium Shop shall not be responsible to allow a return or exchange.

These are the rules applies to this policy

1. Certain items such as food, filter products, fish food, pumps, led, etc. shall not be returned or exchanged once their seal is found to be broken.
2. In case of any damaged or missing product, the customer is required to raise the request for return within 24 hours from the time of delivery, Once the request is made, the customer needs to provide visual proof (an image or a video) of the damaged product to Sea pearls aquarium Shop within 24 hrs from the time of delivery.
3. All items that are to be returned must be unused and in the original condition with all their original tags and packaging intact and they should not be broken or tampered with.
4. In the event that Sea pearls aquarium Shop accepts the return request raised by the customer, the customer will have to return the product, after that will the refund be credited to the customer’s account.
5. Refund will not be processed until a quality check of the product is conducted by the experts

The product(s) must be returned unused and with their original packaging and invoice to:

Sea pearls aquarium Shop, office No. 07, F1 Type, Sector 5, Sagar Vihar Marg, behind Ramdev Resturant, Vashi, Navi Mum

bai, Maharashtra 400703

Refund

Return could also result in refund of money in some of the cases.

Below are the rules applies to this policy

1. In the event that Sea pearls aquarium shop accepts the return request raised by the customer, the customer will have to return the product, after that will the refund be credited to the customer’s account.
2. Refund will not be processed until a quality check of the product is conducted by the experts at Sea pearls aquarium shop.
3. The entire amount will be credited to the customer’s bank account within 7-8 working days after completing all the formalites.

Cancellation

In order to cancel the Order, customer have to Contact Us within 24 Hours from the order placed.